Export packing has to be specified
The default is thin cartons and minimal inner protection, which is adequate for domestic delivery and not for an ocean container. We agree the inner packing — foam, dividers, double-wall cartons — before production, and check it at the warehouse.
Volume decides the freight bill
Mugs, bowls and baskets are light and take a lot of space, so freight is charged on volumetric weight. Carton dimensions and how tightly the item nests matter more than the weight on the scale.
Food contact is a compliance question
Tableware, cookware and anything holding food or drink has rules in most markets — glaze and heavy metals for ceramics, food-grade confirmation for plastics and silicone. We ask what documentation exists and tell you what does not.
Food ingredients & packaging — US FDA ↗
Dimensional tolerance and stacking
Ceramics and glass vary between pieces more than most buyers expect. If you are selling a set, or the items have to stack, the acceptable variation has to be stated rather than assumed.
Finish and glaze consistency
Reactive glazes and natural materials are meant to vary, but there is a difference between character and a bad batch. Our inspection photographs pieces across cartons so you can judge.
Breakage rate and who carries it
Some breakage in fragile goods is normal. What is worth agreeing in advance is the expected rate and what happens when it is exceeded — afterwards, that conversation has no leverage.